The separators such as line or bar selected while configuring the Request Definition from Remedyforce Administration are not applicable for this component. The header separator in the form's input sections will always be in an accordion pattern.The displayed SRDs are sorted based on their Title and in an ascending order. These common SRDs are sorted based on their configured display order. If you configure the value as None for the Category field, the configured common SRDs will be listed.The alphabetically sorted top 5000 categories are listed in the dropdown, sorted by the category name.The Category dropdown displays all the categories that contain Active and Online SRDs.The component lists only those SRDs that are active and entitled to the current users' accounts, or the users' profiles / permission sets.However, the lookup filters are not applicable here.Ĭonsider the following about this component: This Lightning Web Component provides the look and feel of Salesforce Lightning Experience. Using this component, the Experience Cloud site users can view the service catalog with service requests for a specific category. If a member is not part of the Experience Cloud site, the name will not be listed in the Request For dropdown while submitting a ticket.Ĭonfiguring the Service Catalog componentĮxperience Cloud site users can submit service requests from Experience Cloud site to Helix Remedyforce when the administrator configures the Service Catalog component.Whereas, for Salesforce internal users, the Request For field displays Experience Cloud site members based on the administrator's configuration. For customer or partner community user, the Request For field displays Experience Cloud site members that are available below the Role Hierarchy.(Optional) Enter the following design attributes as required. Drag the Submit Ticket component on the Experience Builder.To configure the component, perform the following steps: However, the dynamic field rendering feature and lookup filters will not be applicable. It provides an enhanced functionality wherein you can upload or drop attachments as files. This Lightning Web Component provides the look and feel of the Salesforce Lightning Experience. The Experience Cloud site users can submit a ticket from their Experience Cloud site to BMC Helix Remedyforce when the administrators configure the Submit Ticket component. On the Publish Your Experience popup window, click Publish.(Optional) Click Preview, to view the components that you configured on the Experience Cloud site page.
If no template is selected, then the default template is applied to the form. The fields defined in the selected template gets auto populated in the form. (Optional) Select the required template from the Template field.The changed label name will not be localized.
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